We're Moving!

Image by Peregrino Will Reign via Flickr

This blog had its first post in December of 2007!

We started with Blogger because it's a wonderful platform - simple to understand and easy to use.

Over the past few years, we've learned lots and we've grown. Today it's time to introduce you to our new blog which is located on our website - built on the wordpress.org platform.

If you've enjoyed reading this blog, we hope you'll stop by The Savvy Seller's new blog and subscribe to it.

Saying good-bye is hard to do so on occasion you'll find new posts here.

You know how it goes .... "make new friends but keep the old."

Customer Service and Zemanta

Image via CrunchBase

These days customer service is often what makes the difference in maintaining customer loyalty.

This week I had the opportunity to experience first class customer service.

Several months ago I learned about Zemanta, a service that enriches blog posts by suggesting tags, links, related articles and photos. You can see Zemanta in action on this post.

I added Zemanta to my Blogger dashboard mostly for the ease in finding & using 'legal' photos in my posts. After using Zemanta for a month or so, it disappeared from my Blogger dashboard. I tried to figure out what happened but then other, more pressing issues came up & I decided to do without it.

Earlier this week, out of the blue, I got an email from Jure Cuhalev who is a Zemanta Community Manager. He noticed that I had used Zemanta for a while and then suddenly stopped. He wanted to know if something had broken or if the service hadn't met my expectations.

I was delighted to hear from him as I did miss using the service. After explaining what happened, he transferred my information to Domen Grabec, Zemanta's IE developer. After a number of emails back & forth, during which time Domen led me step-by-step with detailed explanations & screen shots, I now have Zemanta back!

Zemanta offers a free version of their program as well as a paid version. Since I use the free version I am extremely impressed with the level of customer service provided.

If you're a blogger, you may want to check them out: Zemanta.