Customer Service and Zemanta

Image via CrunchBase

These days customer service is often what makes the difference in maintaining customer loyalty.

This week I had the opportunity to experience first class customer service.

Several months ago I learned about Zemanta, a service that enriches blog posts by suggesting tags, links, related articles and photos. You can see Zemanta in action on this post.

I added Zemanta to my Blogger dashboard mostly for the ease in finding & using 'legal' photos in my posts. After using Zemanta for a month or so, it disappeared from my Blogger dashboard. I tried to figure out what happened but then other, more pressing issues came up & I decided to do without it.

Earlier this week, out of the blue, I got an email from Jure Cuhalev who is a Zemanta Community Manager. He noticed that I had used Zemanta for a while and then suddenly stopped. He wanted to know if something had broken or if the service hadn't met my expectations.

I was delighted to hear from him as I did miss using the service. After explaining what happened, he transferred my information to Domen Grabec, Zemanta's IE developer. After a number of emails back & forth, during which time Domen led me step-by-step with detailed explanations & screen shots, I now have Zemanta back!

Zemanta offers a free version of their program as well as a paid version. Since I use the free version I am extremely impressed with the level of customer service provided.

If you're a blogger, you may want to check them out: Zemanta.