A recent report by Internet Retailer points out that 10% to 15% of e-commerce browsers will buy if they engage in online chat versus 2% who do not.
The online shopping site, Bonanzle gives buyers the opportunity to chat with sellers via a booth chat.
Do you think that's part of the reason Bonanzle has been growing by leaps and bounds?
If you're a Bonanzle seller, what has been your experience as far as talking with your customers?
Are your booth chats productive?
Are buyers wasting your time?
And more importantly - do your chats convert to sales?